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‘A dark psychological trap’: Ex-employee opens up about Al Fayed’s dreaded ‘floor walks’

A former member of the Harrods management team has told how Mohamed al Fayed would “cherry pick” women from the shop floor.

Speaking to Sky News anonymously, the woman described the billionaire, who died last year aged 94, as “demonic” and said he “controlled everything with fear”.

Lawyers representing 37 alleged victims of sexual abuse at the hands of Fayed branded him a “monster” who was “enabled by a system that pervaded Harrods” at a news conference on Friday.

The former employee of the luxury department store, which the Egyptian businessman took control of in 1985, worked at Harrods at the height of his power.

“We were all told Harrods is the greatest place on Earth – but he controlled everything with fear,” she said.

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“The power dynamic was so strong, in the blink of an eye you would lose your career and they would try and destroy you. It was this dark psychological trap and everybody was caught.”

She said she heard stories Fayed, known to staff as “the chairman”, would grope people although she was never a victim herself.

Harrods department store in London. Pic: AP
Image:
Harrods department store in London. Pic: AP

“The chairman would walk around the store and he would cherry pick people from the shop floor, if you had blond hair and brown eyes you were favoured,” she said.

“He used to say, ‘I want that one up in my office now’. He used to carry Viagra around in his pocket, and people were so scared of his ‘floor walks’ – if you weren’t smiling enough you were in the shit, if you smiled too much you were also in the shit.”

Read more: Egyptian tycoon was never far from controversy

The ex-employee, who worked at Harrods in her first job after leaving university, said when women were called to Fayed’s office they “couldn’t say no”.

“I would sit her down and I would say I need to let you know what you are walking into,” she said.

“It’s suddenly a pay rise, and you’ll be invited to expensive events and lavished with expensive gifts but really you need to be aware of something.

“I said you will get invited to Park Lane, and parties where there will be lots of rich men, and you would be invited to sleep with people.”


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She said she was once asked to see Fayed in his lounge-like office where he was wearing his slippers and said: “When are you going to come up and work for me here?”

The woman said she told him she did not want to work there and went back to her normal job.

“Afterwards he would smile at me and was courteous but then I started getting extra money in my pay packet. I went to the pay office and they said it’s a bonus for what you are doing. It didn’t last long but it happened just after he’d asked to meet him.”

The woman said she now feels “really conflicted” as she was “vulnerable too”.

“It was my first job leaving university. It leaves me feeling angry that we put up with things in that generation, that was our norm,” she added.

Harrods has said in a statement it is “utterly appalled” by the allegations of abuse and apologised to Fayed’s alleged victims.

The department store has also set up a page on its website inviting former employees to come forward if they have allegations.

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